Nature’s Way Online Holistic Health Shop
At Nature’s Way Online Holistic Health Shop, we take great care to ensure that all products are supplied in good condition. Due to the nature of our products, we have a strict returns policy. Our website address is: https://www.natureswayonlineholistichealthshop.co.za
Eligibility for Returns
Returns will only be accepted under the following circumstances:
- The return request is submitted within 7 days from the date of purchase.
- The product supplied is defective, damaged, or incorrect.
- The product is unused, unopened, and in its original packaging.
Any return requests made after 7 days from the date of purchase will not be accepted, and no refund or replacement will be processed.
Non-Returnable Items
The following items are not eligible for return:
- Products returned due to change of mind.
- Products that have been opened, used, or tampered with.
- Products returned without original packaging.
Return Process
To request a return, the customer must notify us within 7 days of purchase and provide proof of purchase along with details of the defect or error.
Once approved, products must be returned to the following address:
Portion 7 Geluk of Farm 998LS
Polokwane
0787
South Africa
Attention: Lisa Grosel
Return shipping costs are the responsibility of the customer unless otherwise agreed in writing.
Inspection and Refunds
All returned products will be inspected upon receipt. If the return meets the conditions outlined above, a refund or replacement will be processed at our discretion. Refunds will be issued using the original payment method where possible.
If the product does not meet the return criteria, it will be returned to the customer at their expense.
Contact
For return requests or queries, please contact us via WhatsApp on +27 83 380 2322 with your order details.